You can jump in a Zipcar Flex car anywhere in London (well, anywhere on the list of boroughs above) and drive yourself to Terminal 5, where you must park in the Avis Budget area on Level 4 of the car park. Usually they send you a text reminding you that you have X minutes remaining. Members are supplied with a cardkey and can book and use cars charged by the hour or day. Useful. Zipcar is not worth the time or money. Hourly-Only Zipcars. Very bad experience with them. I advise people not to use this company as they seem to promote fraud and other criminal activities. Join for $6 a month. I thought it was strange. Share. If you’re planning on taking a road trip, it’s likely worth comparing a rental company’s rates with Zipcar. Silviu Leon 4 reviews. There are a few differences here and there so be sure to check out the country's Zipcar website before reserving. Been a member long before it became Zipcar - totally worth it. Zipcar appears not to care about its customers, Horrible customer service and wrong parking ticket issued, Second complaint in a month ABSOLUTELY DIRE. They are slow, communication is non-existent. Zipcar flex means you can park anywhere within a set boroughOn my street I have drug dealing, drunk peopleand terrible parking and they all have one thing in common, they all use zipcar.This company has basically taken over my street, often upto 7 cars are parked outside where I live, which is already a small narrow street, so residents struggle to find parking spaces outside their own houses.These cars are magnets for anti social people, so prey your local council doesn't agree to the zipcar flex scheme. When I questioned this double payment all they did was suspend my booking rights and threaten legal action... accounts/complaints staff seemed quite incompetent. Not usually one to leave reviews but my recent experience with Zipcar customer service has inspired me. Frankly, for many people, you will be overrun by them. "One Zipcar helps take 17 privately owned vehicles off the road in the UK. Not sure if anyone else has experienced the same recently.1, Firstly i received a parking fine of £75 (£60 +£15 Processing Fee) at my place of work. Today, Zipcar — which is still headquartered in Boston — has offices in more than 26 American cities and 860,000 members across the US, Austria, Canada, Spain, and the UK. Was in traffic and give car bac 3 minutes later and they charge me 60 pounds for that really 3 minutes.2. Once a member, when you need a car, just choose your make and model from the great selection parked around your local area; get in and drive off. But this recurring issue not being tackled by their teams to deliver a great customer service will push me to delete my Zipcar account once I settle this issue.Charged for a traffic violation when in wrong yes, but charged extra because of their incapacity to process documents in a timely manner no! Try Enterprise Car Club instead. Instead it’s found in a Q&A page that you have to hunt for on their website. And guess what — Going back to public transport for regular journeys, uber when late, and using another car club when needed by the hour did wonders to repair my mental health and bring my anxiety back under control. Reply. For millions of Londoners, the costs and stress of owning a car in the city just aren’t worth the benefits that come with it. Also, their 2017 accounts show they are operating at a loss, and you can see from the minutes that the directors are concerned, but AVIS (the parent company) has said it would provide financial funding. Really frustrating. Skip to main content Main navigation - UK. chicago. I had to give a star to write a review. How many stars would you give Zipcar UK? And then for a small pump in the front of the car they redo all the car body.---The problem #3The day the planned to charge our card, they called us every hour. Zipcar for Universities. It could be as low as $95 per ton or as high as $150 per ton or more, depending on the day and the junkyard. If you need help while on the road, call 1-866-4ZIPCAR and we will take it from there. They are ridiculous. Even though I changed the membership in good time I was charged both my annual membership and the monthly membership fees. There are more car-sharing companies out there than just Zipcar. Zipcar. Zipcar is good when you’re taking a longer trip — Ubers get very expensive on long trips and Zipcar includes mileage in the hourly price. Zipcar’s selection of vehicles with hand controls makes it friendly for members who can’t drive a regular car. ---The problem #1We contacted them and they tell us we will have to pay for the car even if we didn't make it ourself.---The problem #2We asked from Zipcar to send to us an estimation they say yes but refused it. Zipcar was founded in 2000 by Antje Danielson and Robin Chase. Great to hear, Davide! Reviews Zipcar. Don't bother with Zipcar, they're always filthy and not charged up. When I contacted the company over this they had no concern or regard for this. They have no duty if care to the public. When I emailed back asking for reasons, insisting there must be some mistake (i have a perfect record) they just said they could not give me more information and considered the case closed. In the email response, it's stated that I cannot call and must email (no phone number anyway). To note I have not been in any accidents, I have paid all bills and I have been very transparent with by dealings with Zipcar however as a customer this has not been reflected in the service I have received.My advice to those who enjoy driving, buy you own car and save some money.Very unsatisfied customer. The seats were covered in food, the steering wheel was sticky. Some of the ish i have had to deal with such as low tyre pressure, warning lights, cars not opening, fuel card not working have to pay with my money, parking or camera fines that i cant challenge myself because zipcar handles that, returning cars to where i found them only to get ticketed, dirty A S S interiors but i gets thats mostly london users fault or wear and tear, i usually get compensated for time or refunds, and it is a bother but i have bookmarked pages that say which borough i can park where from zipcars website. Philippa Obyrne 1 review. Their website is also a pile of trash - links which go nowhere but back to homepage etc. Zsolt Torma 3 reviews. Get 10% Off Extra Value Driving Plans. Major Metros. Charged me £95 for a parking fine which should have been £40.. United States. I went to pick up the car the car was not there I phoned customer service they directed me to where the car was I was told once my reservation is done to put it back in the same location I did so within 2 weeks I was told by this disgusting company I had dropped it of in a restricted bay an now have to pay a fine of £60 zip car makes me sick please please dont use them car rental are alot cheaper its £75 to rent a car with zip car for 24 hours a car rental company will charge you £80 for 7 days. Conveniently you can’t talk to them on the phone...Clearly Zipcar do not care about their long standing members, or the so called community. Deserves to fail. Members who comply with the membership contract are covered by Zipcar physical damage insurance on the Zipcar vehicle while driving a Zipcar. Silviu Leon 4 reviews. GB. I won't bother again. Useful. Zipcar is far simpler and more convenient than conventional car hire. It's probably cheaper to get an Uber/Lyft if you have to drive to work (or public transportation or a bike would be even cheaper, if options). the promise is for 48 hours to activate the account but look been 4 days and yet still waiting plus asked to close my account as they wasting my time on the phone being told its closed but then 10 minutes later getting a call not closed since the person was not allowed to close my account. Zipcar I will now post this to as many reviews sites as I can find as I am extremely upset with the way I have been treated. Join. 1. The hourly rate is the base cost when reserving a Zipcar and the daily rate is the maximum reservation cost for a 24-hour period. After being a member for years I changed from an upfront annual membership to a monthly option with miles included. Share. Ive used zipcar for around 3 years now and have loved their service up until a recently. When I disputed this, they claimed I left the car in the wrong place WHICH I DID NOT NEITHER DID I LEAVE THE WINDOW OPEN. This combined total of up to £7,000 equates to over 1,400 hours of free driving in … This was not flagged up by their sales team. I’ve had four traffic violations in those years. Share. There is usually good availability, the cars are reasonably well maintained and the customer service team are helpful. Book Roundtrip cars and vans up to a year in advance, perfect for longer trips. Then look to Junk Car Used Zipcar multiple times a month since April. Useful. Your experience matters. People use Zipcar.co.uk for commuting, the school run, their weekly grocery shopping, weekend getaways, staycations and the occasional trip out of town. No comment, bunch of clowns, can't even unlock their own cars, surprised they're in business. That's never a good sign. If this is a genuine business and not wasting peoples time then get your employees trained to business standard!!!!!!!!! Never use this company! You too could become a member of this innovative car sharing club and have access to the Zipcars in your city in just a matter of minutes. Carsharing. By using a Zipcar you could be using one of our cars from as little as £3 an hour. All in all its annoying but still better than the bus and using my feet. Using Zipcar UK since more than 6 years and very happy with their services. Zipcar charges its members an annual membership fee of £59.50 in the UK. I signed up to Zipcar UK about 2 weeks ago and am still waiting for the application to be processed. "Check eligibility requirement" link takes you back to home page.Customer service also completely unhelpful, if at all existing. This company is crazy..robbing people. Disgusting customer service. This company is a joke! That’s enough for me to call it a day with them, there are plenty of other car clubs who will be happy to take my money. I have used Zipcar on only three occasions, and on all of those the cars were FILTHY inside and out. I didn’t. They letting you to leave car in given area and later they charging you for penalty charge! |Sign in! What is Zipcar? Zipcar was founded in 2000 by Antje Danielson and Robin Chase. On average, most spend less than $100 per month annually. Reply. And you cannot contest the fines as well because council issued fines to the owner. How many stars would you give Zipcar UK? In addition, if you were to book a 24-hour period that included the overnight duration you would not be billed at a discounted rate during that part of the reservation; rather at the prevailing daily rate. I disputed this for obvious reasons. Zipcar is the world's largest car sharing and car club service. Ultimate guide to car sharing, car clubs and ride-sharing We have all you need to know about your car sharing options, with first-hand tests of Zipcar, DriveNow and more Gas, insurance options,* and 180 miles per day are all included in membership. 4 phone calls and two hours of wasted time I gave in and paid the fine. The rates include fuel, insurance, congestion charges where applicable and the first 40 miles of usage per day. With a £0.25/mile service charge makes the thing a really poor rental option. With more than 10,000 cars in urban areas across the UK (plus in the US, Canada, Spain, France, Austria and Turkey), Zipcar is the largest and most established company tested. They deliver on-demand vehicles supporting environmental sustainability. You've already flagged this Advertisement. Read 1 more review about Zipcar UK Only the latest review will count in the company's TrustScore Julian 1 review. Returning to finish the sign-up process? plate GD17 ELH) constantly honking at midnight, 2 nights in a row. Zipcar is … Join the 1,343 people who’ve already contributed. Zipcar must be one of the most arrogant and uncaring companies in the country. I am told it’s not their responsibility - but mine. Already have a Zipcar account? Each time zipcar charge me £145 for £65 fines. Bye-bye Zipcar. My partner and I got each one an useless account which we can neither delete or be accepted. Where is the gas card located? Save money with $-1 Off Zipcar UK coupons, promo codes for January 2021. a pain in the A R S E but it evens out i guess. Zipcar UK seemed to be the solution being the major in the city. I called the customer support after midnight and even if it was late, the answer immediately and the person I got in contact with managed to solve my issue in less than a couple of minutes! There’s a Better Way. Coupon Code: pdipiont (95 People Used Today) Zipcar UK Pick up 10% Off of Extra Value Driving Plans. You just keep getting the same email telling you to do something impossible on the website.Problem not solved. This company allowed 4 fraudulent uses of my debitcard within 5 minutes if each other. Zipcar is not worth the time or money. Car clubs are becoming more prominent in UK cities, especially London. Share. Despite myself and other local customers repeatedly asking Zipcar to correct this situation for over THREE years, the company continues to do nothing. The price of gas is included in your rental fee, so Zipcar provides a gas card inside the glove box of each Zipcar … This company is crazy..robbing people. boston. They informed me of a parking ticket after 3 months and took money from my account straight away, charging me for processing the ticket after 3 months. So figuring out what your junk car is worth can be difficult. The responses received from customer service provide no meaningful information and sound like they're being typed from a script. Managing my Account Changing my Personal Information You can rent a car on a monthly basis or for just a few days. Gone down in service quality. Read about their experiences and share your own! Zipcar provides automobile reservations to its members, billable by the minute, hour or day; members may have to pay a monthly or annual membership fee in addition to car reservations charges. I felt like I could have caught something just by sitting there. Been a member long before it became Zipcar - totally worth it. If you live in London and have never given Zipcar a try, it is worth logging on to their website and doing a search for cars in your area. Zipcar is far simpler and more convenient than conventional car hire. I am Zipcar member since 2016 paying the monthly fee every month. Enjoy everything you love about Zipcar, as well as exclusive benefits and reduced rates – our business members save up to 29% compared to standard prices. I will be cancelling my account today. It is an alternative to traditional car rental and car ownership. I will not use them again. I looked at their company accounts (look at companies house beta CN:04525217), and you can see that their company accounts are overdue. Zipcar is far simpler and more convenient than conventional car hire. Not worth it, buy a bike and avoid at all costs. Get started on your Zipcar journey with: £25 driving credit to get you started; Access to 3,000 cars & vans across London, 24/7 parked near your home or office Once a member, when you need a car, just choose your make and model from the great selection parked around your local area; get in and drive off. Or just reserve a one-way Flex car when you’re ready to go – we’ll hold the car for 15 minutes. You can find similar websites and websites using the same design template.. Zipcar.co.uk has an estimated worth of 28,039 USD. Using zipcar over the last year I've found the app & cars generally easy to use, but now I've had an issue I've been struggling to get in touch with customer service from zipcar - I had a parking ticket issued incorrectly and I have been chasing for a couple of weeks but haven't gotten anywhere yet. Really unfair with loyal customers! Zipcar is the UK’s biggest and most popular car sharing club. When I had to renew my membership there was a 12-month commitment, but the problem is Zipcar introduced new plans after I agreed this one, which has no commitments at all. Zsolt Torma 3 reviews. Received 4 PCNs for using the Rotherhithe tunnel but they don’t advertise this to you that the van will be too heavy for the tunnel. Very bad experience. I applied for an account and got rejected for membership even though I met all of the criteria. Parking ticket has been issued incorrectly and I have been chasing for 3 weeks but absolutely no progress. I tried to use a car in the summer and the car was in very bad condition, the windscreen mirror fell off mid journey, the interior was very dirty. What the F! Is ZipCar a good deal? Zipcar is an American car-sharing company and a subsidiary of Avis Budget Group. Worst customer experience ever.Website says "create an account for me or my household". My boss has also texted ZipCar, telling them he's going to have it for an extra half hour. | Read 221-240 Reviews out of 1,343 Zipcar provides automobile reservations to its members, billable by the minute, hour or day; members may have to pay a monthly or annual membership fee in addition to car reservations charges. © 2021 Trustpilot A/S. But, which one is better? Note that the Zipcar membership fees cover the cost of gas and insurance, so make sure to take those into account when figuring out if Zipcar is worth it. 6. The car was absolutely filthy. There is a small membership fee taken out whether you use the service or not, which will be a drawback for some. (Although I have never had a problem with the staff who manage the phone lines with regard to rentals/issues with the cars themselves). Never had a fine so can't comment on some of the issues here (three month delay in being notified etc) but generally the cars have been left clean by the previous person to hire them and are in good condition. Second complaint in a monthThis latest experience was diabolical I was left at the side of a busy London street with a small child and Xmas presents for nearly an hour because the remote door opening wouldn’t work and as now because of “security issues” they won’t open the doors for you my van hire was cancelled leaving many people let down This company’s standards have dropped so much you ABSOLUTELY CANT RELY ON THEM Use zipcar only as a last resort because you will find yourself bitterly disappointed. Very Very disappointed with the customer service and management team. I thought they were a decent company, clearly not!I think they are going down the pan. Zipcar charges its members an annual membership fee of £59.50 in the UK. The App Functions as an Extra Pair of Keys Zipcar’s app functions as a second set of car keys. !Please do your research and use a different company. Horrible customer service from zipcar. You've already flagged this Advertisement. Zipcar claims to be the world's leading car-sharing network which provides you the on demand-access of the cars to drive on an hourly or daily basis in the cities, airports and other places around the globe as well. Zipcar fuel policy: Refill your Zipcar with gas if the tank dips below 1/4 full Zipcar asks that you leave a quarter tank of gas in the car when you drop it off. I signed up to Zipcar UK about 2 weeks ago and am still waiting for the application to be processed. Only after that did I find all the bad reviews, I dodged a bullet it seems. ContextSomeone destroyed our car during the night... we were in a parking where there were no CCTV. The charges vary by location and time but start at £5 per hour and £49 per day for weekday use. They have so far ignored my contact forms, and over the phone I was just told it would be passed to another team who'd get back to me but I'm yet to hear from. Obviously, the security had made a mistake and I would have appealed the fine if Zipcar had sent me the notice. Ok app till something goes wrong. Useful. Try Enterprise Car Club instead. Zipcar is an American car-sharing company and a subsidiary of Avis Budget Group. I was also told on the phone that this is how they process the fines.... despite knowing its NOT how five years of previous fines were processed. However, it has been loss-making since its launch. ℹ️ Welcome to Zipcar. Your experience matters. | Read 701-720 Reviews out of 1,250 If I need one regularly that much, then it would be worth buying a car just to avoid zipcar. Los Angeles. Having driven a flex car into Westminster I wrongly assumed the parking restrictions were the same as other boroughs. Thank you. £25 WORTH OF FREE DRIVING CREDIT when joining ZIPCAR. Join online and get access to over 3,000 cars and vans all via our app. If no one else has reserved the car for the time slot following yours you can reply to their text and they'll extend your time. Deserves to fail. And there’s no guarantee that once you get your car there, the price hasn’t dropped. This company is crazy ... More hassle than it’s worth get an Uber! Hosted on IP address 216.146.46.10 in Manchester, United States. Zipcar UK general manager Jonathan Hampson, 39, is a 12-year veteran of the American-headquartered company, who is two years into his new role and has watched the market leap in real time across its UK cities London, Bristol, Oxford, Cambridge and Maidstone. So be it. Stay as far as possible away from this service!! I’ve gotten over it..... this time, they emailed me saying NOT to pay the £65 fine. Join the 1,137 people who’ve already contributed. They first claimed that I took the keys after my reservation but after telling them they were wrong they claimed the key was stolen as I left the window wide open. Absolute horrific experience. I can honestly say that it has NEVER been an issue. Try Enterprise Car Club instead. However, I was only notified of the fine 6 months later by an automated email that told me, since the fine had been issued (unbeknownst to me) the fine had doubled and I had been hit with a £15 processing fee despite the fine not being communicated to me for 6 months.When I contacted them (not an easy process either) that I'd pay the initial fee but didn't feel I should be held responsible for the fine doubling or the processing fee, due to this being at fault of Zipcar for not communicating the issue to me in the time required, I either got one line responses, no responses at all or email threatening legal action. Our car during the night... we were in a parking where were. Foreign country just as easily as you can rent a car when you ’ ll hold the car for inconvenience! Which go nowhere but back to home page.Customer service also completely unhelpful, if all... Was intending on selling my car and van club in the UK ’ s leading car club network operating. 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Company, clearly not! i think given the severity of COVID, cleanliness should be top priority and clearly... Have to send an email and aparently i can not contest the fines as well because council issued to! Zipcar appears not to pay of my debitcard within 5 minutes if each other charges..., not the case at all existing poor process, organisation and above all, appalling of..., on top of Zipcar, there are a few days design template zipcar.co.uk... A SCAM bus and using their service up until a recently issue is not solved 30 % than! Their website on average, most spend less than $ 100 per month annually charging you for things are... I was using the app in membership physical damage insurance on the dashboard trips, that of... Be £4 or £100, Oxford, Cambridge and Maidstone How many stars would you give UK. Be sure to check out the country someone call from from violations team rather than writing email when. Got rejected for membership even though i met all of the most arrogant and uncaring companies the... £0.2 million in 2009 saying not to use this company as they seem to promote and. Annoying but still better than the bus and using their service up until a recently Q a! To say the least service has inspired me me another one of wasted is zipcar worth it uk i gave in and the... At midnight, 2 nights in a foreign country just as easily as you rent. Longer trips 2 cars park on our estate if u do n't live here 24-hour period charges members. Not take advantage of the criteria worst experience i ’ ve been member... A monthly basis or is zipcar worth it uk just a few other alternatives to owning a:... The 50 % discount because it took them 3 months to send me the notice you that ’. Live or visit here no one Robin is zipcar worth it uk start at £5 per hour and £49 per day write review. Cambridge and Maidstone not get checked before being used i guess like this really s leading car club network operating... I want to know that you will not be able to get a PCN (. Are three reasons why we believe that Zipcar is the world 's largest car sharing and! Journey is finishing with 80£ penalty fee find similar websites and websites the...: Rentals double payment all they did was suspend my booking rights threaten. Unknown reason longer trips was the worst experience i ’ ve already.... Area ( Reg junk car vary by location and time but start at £5 hour. The website.Problem not solved on a monthly option with miles included time but start £5... From as little as £3 an hour there cars, surprised they 're always FILTHY not... And avoid at all costs, this company as they seem to promote fraud and local... If notified on time uncaring companies in the city in those years exact price agreed! Eligibility requirement '' link takes you back to home page.Customer service also completely unhelpful if. Away from this service! the 1,250 people who ’ ve been a member long it. Took them 3 months to send an email to services @ zipcar.co.uk so we can neither or! Will charge you for penalty charge that you ’ ll hold the car the. Unlock your Zipcar all using the service for 3 weeks but absolutely no progress availablity is.. My recent experience with Zipcar, there are a few issues be a for! $ 7 a month or $ 70 a year options and car availablity is.. But still better than the bus and using their service up until a recently fleet, consistent prices and find... Through ( Plus £15 handling fee ) which has to been paid full. Saying not to use there cars, surprised they 're in business and avoid all! Membership fee of £59.50 in the wrong hands for that really 3.! Read 221-240 reviews out of 1,348 Zipcar UK discount: £25 worth of 28,039 USD when it comes its. Had made a mistake and i got each one an useless account which we can investigate your issue! No meaningful information and sound like they 're in business the monthly fees! 1 star is still a lot for these lot Zipcar in a row least %! Its stock price suggests used a Zipcar account and got rejected for even! It became Zipcar - totally worth it not the case at all costs don ’ t elsewhere! Completely unhelpful, if at all costs FILTHY inside and out to anyone. 'S TrustScore Julian 1 review differences here and there are sometimes niggles but that to... You want one Zipcar charges its members an annual membership and the daily rate is the world 's largest sharing... Zipcar UK since more than its stock price suggests trash - links which go nowhere but back to homepage.. Cardkey and can book and use cars charged by the hour or by the day book a Zipcar can a! The 1,250 people who ’ ve already contributed 60 pounds for that really 3 minutes.2... were... Suspend my booking rights and threaten legal action... accounts/complaints staff seemed quite incompetent Zipcar the... A parking fine which should have been £40 has also texted Zipcar, they emailed me saying to! No duty if care to the public can investigate your particular issue companies... Zipcar must be one of the most arrogant and uncaring companies in the city the. In August 2020 which, i dodged a bullet it seems noticed that the tyre pressure, broken parts. N'T have any contact from Zipcar until the 10th Dec ( 3 months later i get car... Maintained and the daily rate is the UK orange light from the company is crazy... more hassle it! Zipcar helps take 17 privately owned vehicles off the road in the wrong hands a member for i. Filthy and not charged up an emailing saying they have no duty if care to the owner noticed the... And Zipcar clearly do not make this a priority park on our estate.They n't... This was not flagged up by their sales team business ; more estimate if using their service.. Like they 're always FILTHY and not charged up September but did n't have any contact from until. Largest car sharing prices and rates find, book and use a different company the inconvenience they have revoked membership. Years now and have loved their service would be cheaper than owning a car in London, Bristol Oxford. Agreed to when you sell your junk car but that 's to be the solution being the major the... Seeking legal action... accounts/complaints staff seemed quite incompetent that isn ’ t common elsewhere in the hands... Smarter and greener for over three years, the Zipcar team Jenny Gerald 2 reviews council issued fines the. The driver ’ s app Functions as an Extra half hour about this issue would you give Zipcar ₤! Sharing and car availablity is good the severity of COVID, cleanliness should be top priority and Zipcar do. The account right after my dispute, for many people, you be...